Customer Support

PowerNet is dedicated to providing the best customer support in the industry. Toll-free technical support by telephone is available Monday-Friday from 8am-8pm, And on Saturday from 9am-5pm. When you call our Help Desk, you will not be greeted by a computer voice 500 miles away, but a real person right here in North Alabama.

We have assembled the following links that provide valuable information on the Internet itself, as well as email, Newsgroups, and using your Netscape Navigator browser. If these sites can't answer your questions, you can contact us using the following methods:

• For Customer Service questions about billing, signup, etc. Call
  Cherokee Electric Cooperative - Phone: 1-800-952-2667
  Cullman Electric Cooperative - Phone: 1-800-242-1806
  or send Email to PowerNet.
  
• For Technical questions about logging in to PowerNet or about your Netscape Navigator software, call
  1-888-343-1616, or send Email to our Webmaster.

Glossary of Internet terms - Do terms like "hyperlink" and "markup language" make you dizzy? Check this alphabetically indexed glossary to find out what it all means.

The Official Netscape Handbook - Instructions on all aspects of your Netscape Navigator Web Browser software. Find out what every button and menu item does.

Netscape's guide to Email, newsgroups, and bookmarks - Instructions on these three crucial elements of Internet use.

Netscape Tutorial - Step-by-step guide to surfing the 'Net. Very informative and user-friendly.